With the strictly limited vase "Secret Garden" designer Lena Hensel grants us a glimpse into a fantasy world full of symbolic power, in which she unites enchanted gardens and the mythical animals of early painting after Adam Friedrich von Löwenfinck ( 1714-1754 ) in a new decor hand-painted and brings them creatively into the present. The indigo blue coloration of painting and drawing creates a harmonious unity in which animals and tendrils are given equal importance. The outstanding size of this vase challenged not only the porcelain painters, but also all the employees in the white production, to their extraordinary craftsmanship. At 90 cm, the limited edition hand-painted vase is the maximum that the manufactures can implement in the decorative kiln.
Delivery terms:
Delivery of the ordered goods on our webstore is carried out to any country and city of the world.
Transport company:
We cooperate with the following courier postal transport services:
EMS - Express Mail Service
DPD - Dynamic Parcel Distribution
Our own couriers and vehicles.
In each individual case, we are ready to discuss possible options for methods and delivery conditions in accordance with the needs of our customers. Our task is to make delivery as convenient, efficient and guaranteed for both sides of the contract as possible.
Payment Methods:
Bank transfer or electronic transfer based on the invoice.
Cost of delivery:
Shipping cost is calculated on a case-by-case basis.
On average, the calculation is 10% of the value of the ordered product.
In the case of taxing the parcel by customs service, the expenses are borne by the customer.
Delivery terms:
1. For products that are available in our showroom in Karlovy Vary - delivery is carried out during maximum 3-4 weeks;
2. For products that are not on stock in our showroom in Karlovy Vary:
* LLADRO / AIDA / LOBMEYR / AZ-DESIGN / HG ATELIER: maximum 2 months for the production of the order + maximum 2 weeks for delivery;
* MEISSEN / HEREND / SOHER: from 6 to 12 months for the production of the order + maximum 2 weeks for delivery;
After your application for ordering a product through our online store, we will contact you via e-mail or phone to provide you with more information about the anticipated date of delivery and ways of payment of the order.
* ROBBE & BERKING: 2 weeks for the production of the order + maximum 3 weeks for delivery.
We will try to arrange delivery at the most convenient time for you, upon prior contact with you.
Product packaging:
Due to the particular fragility and value of the assortment of our online store, we are very attentive to the careful packaging of the products that you order. Our packaging protects products from moisture and damages and allows you to get items safe and sound.
Product insurance:
All products from our webstore are insured.
In the unlikely and unfortunate case of receiving a broken product, we kindly ask you to notify us about this within 24 hours, providing your message with pictures and description of the problem. In this case, we will request you to send it back (at our expense) and try to replace it as soon as possible.
Please note that the parcel must be opened in the presence of the courier. In case of any damages, you can return the parcel to the courier service.
